Member Video Article Pillars Jobs Events Training About us



What is Experience?

Experience whether it is Customer Experience or User Experience is a vital part of how customers feel through engaging with your company or brand. Learn about Experience in eCommerce here.


1587134324ISME news 3

SME Liquidy & COVID_19

March 20, 2020 By Ciara Whooley While we acknowledge the amount of work being carried out by government on employee support measu...

Covid Conferencing

March 26, 2020 By Ciara Whooley Some tips from the experts on managing conference calls as Members around Ireland begin to work r...

Further Changes To The Wage Su...

April 15, 2020 By Ciara Whooley Minister for Finance, Paschal Donohoe, has announced further changes to the wage subsidy scheme t...



The Omni King- Imagineering a seamless journey fro...

It’s a bright sunny morning and I’m on my way to work browsing Pinterest for new fashion trends…. Hmmm exaggerated sleeve...

The Gold Fish Theory

  The GoldFish Syndrome How to keep your customer focused and raise conversions rates Read Length - Approx 4mins   ...

Your Touch Point Planning

  I recently had a very interesting conversation about the world of eCommerce an...



Winner of Experience Pillar 2024

Each year we invite companies to compete for a pillar award, one of the most prestigious business awards in this country.

Sharing Knowledge

Candidates are independently assessed to chose the company who excels in their category to represent the eCAI.

Pillars help fund the eCAI and share their knowledge to our members for the betterment of the industry.

No Advantage

Being a Pillar does not signify any advantage or favour. The competition is open to challenge each year, leaving the eCAI to function without bias.

The Pillars support helps us deliver a higher level of service to our members.