About the eC.A.I.

The eCommerce Association of Ireland (eC.A.I.) was founded in 2015 with a purpose of setting standards, encouraging good practice, providing information, and promoting the use of eCommerce in Ireland.

Accreditation

eC.A.I. members choose to be audited on joining and on an annual basis to uphold minimum requirements and gain accreditation.

Advocacy

The eC.A.I. advocates on behalf of, and informs members of relevant legislation and policy in Ireland and at E.U. level.

Build and Gain Trust

Trust is at the core of eCommerce worldwide

Consumers and businesses alike, deserve a minimum standard of service when buying or paying for goods and services online. eC.A.I.’s standards focus on streamlining best practice in all sectors of the industry, with an end goal of maximising business potential for its members, while promoting safe, efficient and user friendly shopping environments for consumers and B2B users.

More Details

Informing and Training

Stay updated on technologies, policy and practice

It's important to keep up to date with latest trends, technologies and practices. The eC.A.I. holds regular meetups which you can sign up for at http://www.meetup.com/ecommerceassociationireland.

Additionally we send members regular newsletters detailing advancements in the industry, policy issues, and valuable insights.

Get in touch

Join our mailing list

eC.A.I.’s standards focus on streamlining best practice in all sectors of the industry, with an end goal of maximising business potential for its members, while promoting safe, efficient and user friendly shopping environments for consumers and B2B users.

Our mission is to promote eCommerce as the primary transaction choice for all commerce. Whether shopping for physical products, digital products and services, or business to business transactions.

We do this by promoting best practice and common standards. eC.A.I. members choose to be audited on joining and on an annual basis to uphold minimum requirements.

  • Clear product descriptions
  • Clear refund and return instructions
  • Clear delivery information, pricing and tracking
  • Clear and easy to read Terms and Conditions - No hidden clauses
  • Aftersales support including a visible phone number
  • Dispatched parcels within 24 hours
  • Secure and audited payment systems
  • Opt in – Opt out mailing lists